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Getting Help from Shopee Customer Service in Singapore: Hotline, Email, and Live Chat

Looking for Shopee customer service in Singapore? Learn how to contact Shopee via hotline, email, and live chat. Get quick assistance for your Shopee-related concerns.

In the fast-paced world of online shopping, having access to reliable customer support is essential. 

Whether you're a seller or a shopper on Shopee in Singapore, you might encounter situations where you need assistance or have inquiries. 

In this article, we will guide you through the various methods to contact Shopee Customer Service in Singapore. 

From their hotline to email and live chat options, we've got you covered.

Contacting Shopee Customer Service in Singapore

If you find yourself needing assistance while using Shopee in Singapore, you have several options to get in touch with their customer service team. Here are the primary methods:

1. Shopee Hotline in Singapore

Shopee Hotline Number: +65 6206 6610

The Shopee Customer Service hotline is a direct and convenient way to seek assistance. You can simply call +65 6206 6610 and speak with one of their customer service agents. 

It's worth noting that the hotline is available seven days a week, including public holidays, from 8:00 am to 6:00 pm.

Reaching out via the hotline is perfect for those who prefer verbal communication and want immediate responses to their inquiries or concerns.

2. Shopee Email Enquiry Form

Shopee also offers an email-based communication option. To use this method, follow these steps: 

  1. Open the Shopee App.
  2. Go to the "Me" tab.
  3. Select "My Shop."
  4. Navigate to "Learn and Help."
  5. Click on "Seller Education Hub."
  6. Scroll to the bottom of the page and find the "Email" option.

Alternatively, you can access the email enquiry form on your mobile browser or desktop by visiting this link: Shopee Email EnquiryForm

After submitting the email enquiry form, Shopee will respond to your inquiry via email. This method is ideal for those who prefer written communication or have non-urgent concerns.

3. Shopee Live Agent Chat

For real-time assistance and a more interactive experience, you can engage with Shopee's live agents through chat. Follow these steps: 

  1. Open the Shopee App.
  2. Visit the "Me" tab.
  3. Click on "My Shop."
  4. Navigate to "Learn and Help."
  5. Select "Chat with Shopee."
  6. Choose "Chat with Live Agent."

Alternatively, you can access live chat through Seller Centre by selecting the "Chat with Shopee" icon and then choosing "Chat with Live Agent." 

Keep in mind that while using live chat, there may be a short wait time for a live agent to respond. 

However, during this wait, you can send key phrases related to your issue. Shopee's chatbot assistant, Sophie, will suggest relevant articles to help you resolve your problem. 

This can be particularly useful for common concerns such as arranging shipments, listing products, or understanding Shopee Flash Deals.

The live chat option is available every day of the week, including public holidays, from 8:00 am to 10:00 pm.


In conclusion, Shopee offers multiple avenues for users in Singapore to contact their Customer Service team. 

Whether you prefer the immediacy of a hotline, the convenience of email, or the interactive nature of live chat, Shopee has you covered. 

Remember that their customer service is available seven days a week, so you can seek assistance whenever you need it. 

Don't hesitate to reach out when you encounter issues or have questions while using Shopee in Singapore. 

Your satisfaction as a Shopee user is a priority, and their customer service team is here to help you every step of the way. Happy shopping!

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