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Surviving a Digi Internet Downtime: Your Casual Guide to Troubleshooting

Experience Digi Internet downtime? No need to panic! This laid-back guide walks you through the steps to troubleshoot and restore your connectivity. 

Surviving a Digi Internet Downtime Your Casual Guide to Troubleshooting

We've all been there: you're in the middle of something crucial online, and bam! The Internet goes down. 

If you're a Digi user, there's no need to fear. 

This relaxed guide aims to equip you with easy-to-follow steps to troubleshoot network problems and get back online in no time.

Can't Send or Receive SMS or MMS?

Is your messaging service acting up? Follow the table below for an easy fix.

Steps

What To Do

Step 1

Check the Network Status Checker for service disruptions

Step 2

Verify account balance via MyDigi. Make sure you have sufficient balance or no outstanding amount

Step 3

Reset Network Settings on your mobile device

Step 4

Restart your device

Slow Internet Speed or Drops Off?

Nothing is more frustrating than slow Internet speed or frequent drops. Let's fix it!

Steps

What To Do

Step 1

Refer to the Network Status Checker for service disruptions

Step 2

Check account balance via MyDigi. Ensure you have no outstanding dues

Step 3

Update your device's operating system to the latest version

Step 4

Toggle Flight mode between on and off

Step 5

Restart your device

Trouble Making or Receiving Calls?

If you can't make or receive calls, here are some tips to help.

Steps

What To Do

Step 1

Check the Network Status Checker to rule out service disruptions

Step 2

Validate your account balance via MyDigi. Ensure you have no overdue amounts

Step 3

Ensure 2G or 4G signals with VoLTE is switched on

Step 4

If you're travelling, activate your Roaming service

Step 5

Turn off any call divert or call forwarding features

Step 6

Restart your device

Experiencing a Digi Internet downtime doesn't mean it's the end of the world. 

With these simple troubleshooting steps, you can navigate any network problem like a pro. 

Remember, patience is key when it comes to tech issues, and if all else fails, you can always reach out to Digi Customer Service for help.

Source: Digi Network Status Checker

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